The Customer Service Department is open Monday - Friday, 8:00 a.m. to 5:00 p.m. A Customer Service Specialist will be on hand at all times during these hours to provide assistance. When calling Customer Service, it is important to have your medical I.D. Card available. Members may also access a Customer Service Specialist by using the online form.

Customer Service Phone Number
1-800-851-0404

Busiest Days and Times
Typically, the Customer Service Department is busiest on Monday and Tuesday. If you call on busy days, you may have to wait for an available Customer Service Specialist. To avoid an extended wait, please try to call Wednesday through Friday or use the online form.

On-Call Nurses
For urgent questions after business hours, on-call nurses are available. Members can reach an on-call nurse by calling the number listed on the back of your medical I.D. Card.

Dental Questions
Members with dental coverage should call the phone number found on the back of their Dental I.D. Card for assistance.

Vision Questions
Members with vision coverage should call the phone number found on the back of their Vision I.D. Card for assistance.

IBA SELF-FUNDED GROUP CUSTOMER SERVICE

Customer Service Hours
The Customer Service Department is open Monday - Friday, 8:00 a.m. to 5:00 p.m. A Customer Service Specialist will be on hand at all times during these hours to provide assistance. When calling Customer Service, it is important to have your medical I.D. Card available. Members may also access a Customer Service Specialist by using the online form.

IBA Self-Funded Group Customer Service Phone Number (UMR)
1-800-950-4867

Busiest Days and Times
Typically, the Customer Service Department is busiest on Monday and Tuesday. If you call during the busy time, you may have to wait for an available specialist. To avoid an extended wait, please try to call Wednesday - Friday or use the online form.